Effective date: September 18, 2023
1. Returns
At HierbasMex.com, our priority is customer satisfaction. If you are not completely satisfied with your purchase, we will be happy to assist you with returns under the following conditions:
- Products must be returned within 30 days of receipt.
- The items must be unused and in the same condition in which you received them.
- The products must be in their original packaging.
2. Refunds
Once we receive your return, we will inspect the item and notify you that we have received your returned product. We will inform you immediately about the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original payment method.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Non-Refundable Items
Some products are exempt from refunds. The following items cannot be returned for hygiene and safety reasons:
- Personal care products that have been opened.
- Supplements and foods that have been opened.
4. Changes
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at csr@hierbasmex.com and send your item to the address we will provide.
5. Shipping Costs
- Shipping costs for returning your item(s) are your responsibility. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact
For any questions related to refunds and returns, please contact us at: csr@hierbasmex.com.